Is there an extra charge for walking or playtime for my dog?

No.  Many kennels charge per walk or play session. All the exercise, dog to dog socialization and cuddle time that your dog gets at Dogtown is included in the daily boarding rate.

Why do I need to bring my dogs own food?

Switching a dog to the kennels food and then back to their own, can cause digestive problems.  Some dogs may have trouble eating kennel food in a new environment.  By bringing your dogs food, with notes on how much he/she usually eats,  helps us to keep your dog  happy and healthy.

Are baths required before I pick up my dog from the kennels?

Baths are not required but are available for a minimal fee (see bath pricing).  Your dog may get dirty when playing with his new buddies or splashing around the pool.  If you request a bath, your dog will be bathed shortly before  pick up.

When my dog is in his house, will he be disturbed by other dogs?

Each dog has his own private house that opens to a private run.  Each kennel is separated at least 6 feet from the other kennel run.  This helps eliminate the stress of dogs agitating on each other, instead of enjoying quiet time.

Why do I need an appointment to drop off and pick up my dog?

We want too make sure you don't have to wait when you drop off or pick up, or have the distraction of other dogs.  Also, we want to make sure we can give you our undivided attention for any questions you may have.

Are the houses heated and air conditioned?

Yes.  Each house has individual heat and air conditioning that can be adjusted for that breed and age.  Breeds, such as Huskies, need less heat in the winter and more cold in the summer.  Let us tailor a program that will make your dog comfortable in all seasons.

Is playtime supervised?

Playtime is always supervised to make sure all dogs play nice. If a dog gets too rough, we can slow them down.

Why do you feed twice per day?

Not only do dogs require more food because of the increased stress and exercise at the kennels, larger breeds could develop bloat if feed only once per day.

If I get my dog trained at Dogtown, what can I expect?

Unfortunately many people believe their dog, when trained, will need no more training.  In the 8 day boarded training we have only enough time too work the basics.  We teach the commands: Walking in the Heel, Stay, Down, Stand and Come.  It is only through practice and patience does he or she become more consistent.

Why can't I visit the kennels during the week?

When your dog is boarded with us we want his/her stay to be enjoyable, with as little distraction as possible. This is impossible when there are people coming and going.  If you can't make it on Saturday, we can set up a special day during the week.

Can I call call to check on my dog while being boarded?

We would recommend not calling. The more time we spend answering calls, the less time we have for your dog.  If there is a problem while your dog is staying with us, we will definitely give you a call.

If I don't want my dog to sleep on the bed at home, won't he learn this habit if given a bed at the kennels?

For those dogs that are not allowed on the bed at home, we would recommend a cot instead of a bed when boarded.

Why does my dog sleep for a few days when coming back from the kennels?

Dogs are creatures of habit and changing their routine can cause stress.  Plus, no matter how comfortable a kennels, it still isn't home.  When your dog  comes home, they will need a few days to recover.  Don't worry, after a few days they'll be back to normal.

My dog seems to have loose stools after coming back from the kennels.  Why?

Stress can cause loose stools. Dogs are creatures of habit. Changing their routine can cause dogs with sensitive stomachs to have problems. This is more common with certain breeds, such as the German Shepherd.  Dogs that have been boarded numerous times seem to have less problems.  In most cases, the condition will disappear in a few days.

Do I still pay for the full day if I pick up early?

 Yes.  Count the day the dog comes in and the day he goes home no matter what time you drop off or pick up.

If this is the first time for my dog to be boarded, why do I need to come in early for drop off?

Even though it is not required, we recommend an early drop off so we can monitor your dog throughout the day.

Does my dog share a house with another dog?

No.  Your dog gets his own house that leads to a private run.  The only time a dog sees another dog is during playtime.  On the other hand, if you have 2 dogs, or more, they can share the same house, unless you request otherwise.  Keeping your two dogs together will help eliminate the stress of boarding and being apart.

Why do I need to visit the kennels with my dog before I board the first time?

Coming to the kennels with your dog for the first visit helps in many ways. First, it eliminates stress when your dog comes back for boarding, since he knows the area. It also gives you a chance to see where your dog will stay.  It is also a good time for us to make sure your dog is going to be compatible with our kennel help and the other dogs. 

Why can't I board my non neutered dog?

If your dog is not neutered it causes the other dogs to be more inquisitive which could cause a dog fight.  Non neutered dogs also have a tendency to be more territorial and more aggressive towards other dogs.

Why do you not take aggressive dogs?

Because of our policy to let all dogs out for exercise and playtime, it is impossible to handle any dogs that may be aggressive towards people.  I would recommend a kennels that has no interaction with your dog during his stay.

If my dog can't play with other dogs, can I still board with you?

Yes.  For an extra fee, your dog can have individual playtime.